betsafe Play+ FAQs

Frequently Asked Questions


How do I sign up for a Play+ account?

Sign up for your betsafe Play+ (“Play+”) account by logging into your betsafe account and visiting the Deposit Page. Click the Play+ funding option and enter the amount you wish to fund and click OK. Enter the last 4 of your SSN and select Enroll or Fund your Play+ account. Verify your enrollment information is correct on the form and click Continue. Click Agree to agree to the current Terms and Conditions. Upon successful registration, you will have the opportunity to add funds to the account immediately using a Bank Card, eCheck or PayPal. Once you have withdrawn $150 to your Play+ account or funded your Play+ account with $150 or more, your personalized card will be mailed to your address on file within 10-14 days.

What are the benefits to using a Play+ account?

Play+ provides a fast and easy way to deposit and cash out while playing on the mobile app. It is a great way to manage your money and can be used everywhere Mastercard® is accepted. Play+ has a very high approval rate when loading funds and is easy to use.

How does my Play+ account work?

With Play+, there is no credit limit and no credit check. Instead, the account’s spending limit is determined by the amount of money you load onto the account up to the maximum balance. For example, if you load $350, then the account will only allow you to spend up to $350 (less any applicable fees). You can use your card for purchases everywhere Mastercard® is accepted and at any ATM that accepts Maestro® and NYCE cards.

How do I fund my Play+ account with a Bank Card?

Fund your Play+ account by logging into your betsafe account and visiting the Deposit Page.
  • Click the Enroll or Fund your Play+ Account
  • Select Bank Card Load
  • Enter the amount you wish to fund to your Play+ account
  • Enter the Bank Card number you wish to fund with in the appropriate field
  • Complete the security code and expiration date fields
  • Click Add Funds
  • You may opt to save the account for faster funding on future requests
Important: Please note, the address on the Bank Card you are using to fund needs to be the same as the address on file with your Play+ account. Fees may apply to this funding transaction. Please see the Terms & Conditions for details.

My Bank Card was declined when attempting to Load Funds to my Account.

It is possible that the information that was supplied during the Play+ enrollment does not match the information on file at your Financial Institution. The Bank Card you are attempting to fund with must have the same address on file as the Play+ account. Please contact your Financial Institution to confirm the information that is associated with your Bank Card. If you need additional information or help please email us at with your inquiries.

Can I schedule a transfer frequency from my Bank Card to my Account?

You may opt to save a Bank Card as a funding source upon a successful funding transaction. However, due to the requirements of the payment processors, it will be necessary to select the Bank Card and input an amount to be funded for each funding transaction.

How do I fund my Play+ account with eCheck?

Fund your Play+ account by logging into your betsafe account and visiting the Deposit Page.
  • Click the Enroll or Fund your Play+ Account
  • Enter the amount you wish to fund your Play+ account
  • Select Online Banking
  • Review requested amount and select your desired bank
  • Enter your bank login information
  • Click Agree & Sign In
  • Select your account
  • Click Pay Now

How do I transfer funds from my Play+ Account to my wager account?

  • Log into your betsafe account and visit the Deposit page
  • Select the Deposit button for the Play+ funding option
  • Enter the dollar amount to transfer (Any value below or up to the balance on the Play+ account may be transferred to the wager account)
  • Enter in the last 4 of your SSN
  • Click Deposit

How do I transfer funds from my wager account to my Play+ account?

  • Log into your betsafe account and visit the Withdrawal Page
  • Select the Withdraw button for the Play+ funding option
  • Select the betsafe Play+ account
  • Enter the dollar amount to transfer (Any value below or up to the maximum account balance may be transferred to your Play+ account)
  • Click Continue

What are the monthly fees for my Play+ account?

To learn more about the fee structures, log into and view the Terms and Conditions.

Can my Play+ card be sent to a PO Box?

No, cards must be sent to a physical residential address.

How do I reset/change my PIN number?

Your PIN can be reset using the IVR at 877-220-3988 (push 4 once your card number is entered) or by logging in to
  • Log into
  • Hover over the additional services tab on the right side of the screen – click Change PIN
  • Enter the current PIN and the new PIN you wish it to be changed to – click Change PIN

How do I change my password?

If you have forgotten your password, select Forgot Your Password on the login screen. A temporary password will be sent to the email address on file. If you know your password and would like to change it:
  • Log into
  • Click Additional Service Tab on right side of screen
  • Click Change Password/Secret Question
  • Enter current password – enter the password you wish to change to – click Change Password

How do I update my profile information? I’d like to update my address.

For us to make the change on your Play+ account, we will require that you scan and email or fax one of the below documents as proof of address. Please ensure that your name and address both appear on the document for verification. You may email to or fax to 702-851-4755. Please reference “Address Change” on the request.
  • Scanned image of the Driver’s License or equivalent State Issued Identification card
  • Copy of a Utility Bill

What do I do if my Play+ card is lost or stolen?

Report lost or stolen cards immediately by emailing or calling 877-220-3988. Once reported, the account will be closed and a new card will be issued to you, subject to the fee as outlined in the Terms and Conditions. Additional information regarding liabilities for lost and stolen cards is available in the Terms and Conditions at

How do I check my Play+ account balance?

You can check your Play+ account balance for free online at Or get free balance alerts via email or by cell phone. You can also call Customer Service at 877-220-3988 and use the automated service.

What if I don’t agree with my available balance?

You can review posted transactions online at for any discrepancies. Please keep in mind that your account may have pending authorizations that should be complete as soon as the merchant settles the transaction. If you believe that there is an issue with your balance, please contact us at This card is issued by Sutton Bank, Member FDIC, pursuant to a license from Mastercard International Inc.